Refund policy

Returns & Refund Policy

At Maison Virelli, we are committed to providing a refined and seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unworn, unwashed, and in original condition
All original tags and packaging must be intact
Items must be free from stains, damage, or signs of wear

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and quality assurance, the following items are non-returnable:

Final sale items
Accessories (where applicable)

Return Process

To initiate a return, please contact us at:
ShopMaisonVirelli@Gmail.com or using out ChatBox on our Website.

Include:

Your order number
Reason for return

Once your request is approved, you will receive instructions on how to return your item.

Refunds

Once your return has been received and inspected:

Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to reflect

Original shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, we recommend returning the original item and placing a new order.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

Please contact us within 48 hours of delivery
Include clear photos of the item

We will resolve the issue promptly.

Shipping Responsibility

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost returns